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Qualitätsmanagement Für Non-Profit-Organisationen: Grundlagen - Planung - Umsetzung - Kontrolle
Hardcover
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ISBN13: 9783658317188
Publisher: Springer Gabler
Published: Sep 17 2021
Pages: 325
Weight: 1.60
Height: 0.80 Width: 8.30 Depth: 9.70
Language: German
Dieses Buch liefert Entscheidungsträgern in Non-Profit-Organisationen wertvolle Hilfestellung bei einer systematischen strategischen Konzeption und Implementierung eines ganzheitlichen Qualitätsmanagements, das über eine isolierte Anwendung von Einzelma nahmen zur Messung und Steuerung der Qualität von Non-Profit-Leistungen hinausgeht. Dabei hat Manfred Bruhn gleicherma en ein Qualitätsmanagement für unterschiedliche Non-Profit-Bereiche, wie beispielsweise Krankenhäuser, Pflegedienste, Museen, Theater, Universitäten, Kirchen oder Umweltschutzorganisationen, im Blick. All jene, die sich mit diesem Thema in Lehre, Wissenschaft und Praxis auseinandersetzen, erhalten einen vollständigen Überblick über den State of the Art zum Qualitätsmanagement für Non-Profit-Organisationen.
- Grundlagen und Bedeutung des Qualitätsmanagements für Non-Profit-Organisationen
- Konzeptionelle Grundlagen des Qualitätsmanagements für Non-Profit-Organisationen
- Messung der Qualität von Non-Profit-Leistungen
- Strategische Ausrichtung des Qualitätsmanagements für Non-Profit-Leistungen
- Operative Gestaltung des Qualitätsmanagements für Non-Profit-Leistungen
- Einsatz des EFQM-Modells für Non-Profit-Organisationen
- Zertifizierung und Implementierung des Qualitätsmanagements von Non-Profit-Organisationen
- Qualitätscontrolling für Non-Profit-Leistungen
- Erfolgsfaktoren für ein Qualitätsmanagement von Non-Profit-Organisationen
Die 2. Auflage wurde um ein Kapitel zum Einsatz des neuen EFQM-Excellence-Modells für Non-Profit-Organisationen erweitert. Alle anderen Kapitel wurden wesentlich überarbeitet.
Die Zielgruppen
Führungskräfte im NPO-Management, Organisationsberater, Dozierende und Studierende der Betriebswirtschaftslehre mit dem Schwerpunkt NPO-Management
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