Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
What To Say: And What Not To Say When...

What To Say: And What Not To Say When...

Crawford Ph. D., Bill

Paperback

General Psychology

ISBN10: 0692193138
ISBN13: 9780692193136
Publisher: Lightning Source Inc
Published: Dec 30 2018
Pages: 200
Weight: 0.57
Height: 0.46 Width: 5.51 Depth: 8.50
Language: English
Have you ever tried to communicate important information to someone, only to have them become defensive, or argumentative? This can be a big problem, because often the conversation turns into a debate, with the other person either shutting down or defending the very behavior you want them to change! In What To Say, psychologist, Dr. Bill Crawford goes way beyond good communication skills & uses the latest brain science to show readers what is really happening when others are being resistant, and why trying to explain things to them rationally or defending your position doesn't work! He then gives specific examples of what to say (and what not to say) to ensure that those you are wanting to engage shift from the resistant brain to the receptive brain so that they can truly hear and understand what you are wanting them to know.

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