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Values-based Service for Sustainable Business: Lessons from IKEA

Values-based Service for Sustainable Business: Lessons from IKEA

Hardcover

Series: Routledge Studies in Management, Organizations and Society

Business General

ISBN10: 0415458536
ISBN13: 9780415458535
Publisher: Routledge
Published: Dec 1 2008
Pages: 144
Weight: 0.65
Height: 0.60 Width: 5.40 Depth: 8.50
Language: English
This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.

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Business General