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The Service Providers

The Service Providers

Paperback

Business GeneralManagement

ISBN10: 1349353787
ISBN13: 9781349353781
Publisher: Palgrave
Published: Apr 17 2008
Pages: 236
Weight: 0.82
Height: 0.57 Width: 6.00 Depth: 9.00
Language: English
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

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Business General