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The Service Providers

The Service Providers

Hardcover

Business GeneralManagement

ISBN10: 0230514979
ISBN13: 9780230514973
Publisher: Springer Nature
Published: Apr 17 2008
Pages: 236
Weight: 0.90
Height: 0.80 Width: 5.70 Depth: 8.50
Language: English
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

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Business General