Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Process-Oriented Dynamic Capabilities: Framework Development, Empirical Applications and Methodological Support

Process-Oriented Dynamic Capabilities: Framework Development, Empirical Applications and Methodological Support

Plattfaut, Ralf

Paperback

Series: Springerbriefs in Information Systems

Business GeneralGeneral ComputersSystem Administration

ISBN10: 331903250X
ISBN13: 9783319032504
Publisher: Springer
Published: Dec 16 2013
Pages: 60
Weight: 0.26
Height: 0.15 Width: 6.14 Depth: 9.21
Language: English
​This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.

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