Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Leave a Legacy of Legendary Customer Service: An Attitude and Skills-Based Approach

Leave a Legacy of Legendary Customer Service: An Attitude and Skills-Based Approach

deGroot, Robert

Paperback

Business General

ISBN13: 9798990824027
Publisher: Rpdg
Published: Jul 3 2024
Pages: 216
Weight: 0.65
Height: 0.46 Width: 6.00 Depth: 9.00
Language: English
Why would you want to do what the title of this book says to do?

Regardless of your role within an organization, you provide customer service to someone, whether it be for internal or external customers.

What would you like people to say about your human interaction skills if you were to ask them for a reference, perhaps for an annual review, a professional organization membership, or a promotion? It's your legacy. What did you create?

What makes people want to talk about your customer service as legendary?

Simple. Because you create and use values-based attitudes to guide your skill-based interactions. Sure, your technical skills are strong, but everyone knows human interaction skills are the deciding factor. Those attitudes and skills make customers and colleagues feel valued at the highest and deepest personal level. That's the difference between being good at your job and being legendary.

The knowledge, skills, and strategies presented in this book are based on human interaction psychology, making them applicable in many areas of life. Here, these life skills are applied to the customer service setting. Once learned, coached, and practiced, they will become second nature.

This book is a compilation of eleven customer service ebooks that teach how to build the necessary attitudes and skills to create legendary customer service. Seven of these books are standalone bestsellers.

The table of contents defines the list of ebooks that can be purchased separately.

  1. Create Attitudes Instantly (New release)
  2. Telephone Etiquette for Business
  3. Email Etiquette for Business
  4. Trust & Rapport Building
  5. Active Listening Skills for Business
  6. Problem-Solving Model for Business
  7. Defusing Customer Anger
  8. Managing Customer Expectations
  9. Creating Customer Loyalty
  10. Stress Control at Work
  11. Goal Setting for Success
Get your copy of Leave a Legacy Legendary Customer Service now. It will become a personal reference for a lifetime.

Previously published as Legendary Customer Service by Robert DeGroot, (c) 2023.

See www.SalesHelp.com for more books by Robert DeGroot.

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