Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

Motwani, Jaideep

Paperback

Series: Service Systems and Innovations in Business and Society Coll

Business GeneralTransportation General

Publisher Price: $21.99

ISBN10: 1606494074
ISBN13: 9781606494073
Publisher: Business Expert Press
Published: Oct 29 2012
Pages: 136
Weight: 0.43
Height: 0.30 Width: 6.00 Depth: 9.00
Language: English
Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean. This book proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization-a cruise ship-whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six Sigma and Lean-such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation-serve to enhance the kind of value propositions that customers recognize and that allow an organization to be successful.

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