Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Crisis Talk: Negotiating with Individuals in Crisis

Crisis Talk: Negotiating with Individuals in Crisis

Kevoe-Feldman, Heidi
Stokoe, Elizabeth
Ove Sikveland, Rein

Paperback

General PsychologySelf-Help

ISBN10: 036737529X
ISBN13: 9780367375294
Publisher: Routledge
Published: Jul 13 2022
Pages: 218
Weight: 0.69
Height: 0.46 Width: 6.14 Depth: 9.21
Language: English

Based on extensive analysis of real-time, authentic crisis encounters collected in the UK and US, Crisis Talk: Negotiating with Individuals in Crisis sheds light on the relatively hidden world of communication between people in crisis and the professionals whose job it is to help them.

The crisis situations explored in this book involve police hostage and crisis negotiators and emergency dispatchers interacting with individuals in crisis who threaten suicide or self-harm. The practitioners face various communicative challenges in these encounters, including managing strong emotions, resistance, hostility, and unresponsiveness. Using conversation analysis, Crisis Talk presents evidence on how practitioners deal with the interactional challenge of negotiating with people in crisis and how what they say shapes outcomes. Each chapter includes recommendations based on the detailed analysis of numerous cases of actual negotiation.

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General Psychology

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