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Anger in the Air: Combating the Air Rage Phenomenon

Anger in the Air: Combating the Air Rage Phenomenon

Hardcover

Technology & EngineeringGeneral Psychology

ISBN10: 0754671933
ISBN13: 9780754671930
Publisher: Routledge
Published: Jun 15 2009
Pages: 236
Weight: 1.13
Height: 0.56 Width: 6.14 Depth: 9.21
Language: English
Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions?

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General Psychology