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Zero Outage: Putting ICT Quality First in the Digital Era
Paperback
Series: Management for Professionals
Business GeneralApplicationsGeneral Computers
ISBN13: 9783319852317
Publisher: Springer
Published: Aug 10 2018
Pages: 174
Weight: 0.61
Height: 0.41 Width: 6.14 Depth: 9.21
Language: English
This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to end and what to look out for during changes - the most common cause of IT outages. Readers also learn how to resolve errors as quickly as possible and permanently eliminate them, and why industry-wide collaboration will only be possible with a shared standard of quality. This book is a practical introduction to making your ICT world even more failsafe and efficient. The authors share key knowledge in quality management and offer an exclusive insight into their extensively tested and continually enhanced formula for success: the Zero Outage approach.
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