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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
When Consumers Complain

When Consumers Complain

Hardcover

Business General

ISBN10: 0231051247
ISBN13: 9780231051248
Publisher: Columbia Univ Pr
Published: Mar 22 1981
Pages: 232
Weight: 1.10
Height: 0.95 Width: 6.29 Depth: 9.26
Language: English
This book analyzes the legal challenges of consumer protection and product liability, focusing on the methods by which consumers can express dissatisfaction with products and their shortcomings. While consumer complaints are widespread and varied, often neither individual buyers are compensated nor is the whole class of consumers informed of defective products. Best calls for improvements that can make businesses more accountable, including mediation, arbitration, legal services, and small claims court, emphasizing how better behavior by businesses can also be good business.

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Business General