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What's the Secret?: To Providing a World-Class Customer Experience
Hardcover
Publisher Price: $29.95
ISBN13: 9780470196120
Publisher: Wiley
Published: Apr 1 2008
Pages: 336
Weight: 1.17
Height: 1.15 Width: 6.36 Depth: 9.01
Language: English
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
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