Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Understanding The Use of Technology-Based Self Service

Understanding The Use of Technology-Based Self Service

Habibi, Salar
Reza Amin-Naseri, Mohammad
Limayem, Moez

Paperback

Business General

Currently unavailable to order

ISBN10: 383831168X
ISBN13: 9783838311685
Publisher: Lap Lambert Academic Pub
Published: Aug 19 2009
Pages: 136
Weight: 0.46
Height: 0.32 Width: 6.00 Depth: 9.00
Language: English
The growth of new innovative technologies in service delivery and increasing labor costs make service providers to think about new service delivery options which allow consumers to serve themselves as an alternative way. These new services potentially offer consumers round-the-clock access to services, including during emergencies. These kinds of new services are known as Technology-Based Self-service delivery(TBSS). TBSS delivery is classified into two category of services which are on-site (at firm''s site) and off-site service (at customer''s home/place); also the customer''s interaction with the technology can be either direct or indirect. This book will focus on the on-site TBSS with direct interaction between the customer and technology. The book attempts to investigate and analyze the factors that influence intention to adopt technology-based self service from the consumers'' point of view.

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