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Total Customer Satisfaction

Total Customer Satisfaction

Paperback

Business GeneralHealth General

ISBN10: 0787943924
ISBN13: 9780787943929
Publisher: John Wiley & Sons
Published: Dec 4 1998
Pages: 400
Weight: 1.52
Height: 0.86 Width: 7.48 Depth: 9.33
Language: English
A valuable tool for any health care leader dedicated to improvingthe quality of care and enhancing patient satisfaction. Combiningtheory and discussion with a practical action plan' format, Sherman challenges the reader to think about solutions, not justideas.
--Irwin Press, president, Press, Ganey Associates, Inc.

Whether you're a CEO, a caregiver, or simply someone who caresabout the results of service initiatives, you'll find plenty ofgreat ideas in this book.

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Business General