Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
The Signature Service Strategy: How to Create a Super CRM Machine

The Signature Service Strategy: How to Create a Super CRM Machine

Solomon, Richard

Paperback

Business General

ISBN10: 9769613401
ISBN13: 9789769613409
Publisher: Lightning Source Inc
Published: Mar 4 2018
Pages: 328
Weight: 0.97
Height: 0.69 Width: 6.00 Depth: 9.00
Language: English
Customer service is the new marketing. It is the absolute best strategy that any business can have. If your organization is like most, the service quality is not nearly where your customers want it to be. The telltale signs include poor customer reviews, complaints, customer defection and low sales volume. Are competitors gaining ground? These are worrisome problems that all trace back to service. Most service improvement efforts are piecemeal and short-term. How do Apple, Disney and Southwest keep their customers happy and coming back over and over?This guidebook shows how you can turn your organization into a Super CRM machine and deliver VIP service to all customers. Implement the Signature Service Strategy and transform the culture of your own organization, and everyone wins!

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