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The Service Systems Toolbox

The Service Systems Toolbox

Paperback

Business General

ISBN10: 0956830706
ISBN13: 9780956830708
Publisher: Picsie Books
Published: Oct 1 2011
Pages: 352
Weight: 1.35
Height: 0.73 Width: 7.00 Depth: 10.00
Language: English
A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.

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Business General