Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
The Mechanics Mediator

The Mechanics Mediator

Alli, Remi
Smithmyer, Christopher William

Paperback

Business General

ISBN10: 1652871446
ISBN13: 9781652871446
Publisher: Independently Published
Published: Jan 6 2020
Pages: 308
Weight: 1.00
Height: 0.69 Width: 5.98 Depth: 9.02
Language: English
This book is an engaging exploration of how employees and owners can use conflict management methods in building rapport with customers. Dr. Smithmyer walks the reader through the world of conflict management in the business space, explicitly dealing with engaging customers, dealing with customer problems, and ensuring that all parties in the supply chain are working toward your business success. Dr. Smithmyer worked in Plumbing and Heating for ten years before completing his college degrees and is intimately familiar with the issues that come up in the skilled trades. Dr. Smithmyer designed this book to be read by a working person, a manager, or an executive- basically, anyone who is interested in the business's success with customers.This book is expansive in its applicability, being able to be used across the skilled trades, the customer service industry, and within the executive suite. While it is toned towards the skilled trades, the language and examples are things that anyone who deals with people will be see as everyday occurrences. This book is a book that can enhance your entire team, giving a valuable soft skill that is in so much demand during the cancel culture we are living within today.

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