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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
The Executive Guide to Call Center Metrics

The Executive Guide to Call Center Metrics

Paperback

Business GeneralTechnology & Engineering

ISBN10: 1887355081
ISBN13: 9781887355087
Publisher: Robert Houston Smith Publishers
Published: Aug 27 2012
Pages: 200
Weight: 0.72
Height: 0.51 Width: 6.02 Depth: 8.84
Language: English
As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.

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Technology & Engineering