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612-822-4611
The Customer Experience Fiasco

The Customer Experience Fiasco

Hardcover

Business GeneralManagement

ISBN10: 0988968509
ISBN13: 9780988968509
Publisher: Andrew Reise Consulting
Published: Jan 8 2013
Pages: 150
Weight: 0.72
Height: 0.50 Width: 5.50 Depth: 8.50
Language: English
In The Customer Experience Fiasco, experts from Andrew Reise provide an engaging and instructive fable that unravels the mystique and complexity of customer experience strategy. When CEO Randall Phillips is caught off guard by a customer's YouTube-video during a television interview, he swears to fix it - and fast. Dana Chase, a rising star in the organization, is tapped to fix the fiasco as quickly as possible. This enthralling fable follows Dana's trials and tribulations as she tries to save the company and her career. The path she eventually finds and follows is Andrew Reise's proven methodology for developing a winning customer experience strategy.

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Business General