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The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship
Paperback
ISBN13: 9781578200979
Publisher: Focal Pr
Published: Jan 4 2002
Pages: 272
Weight: 0.96
Height: 0.71 Width: 5.86 Depth: 9.42
Language: English
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t
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