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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Holding the Calm: The Secret to Resolving Conflict and Defusing Tension

Holding the Calm: The Secret to Resolving Conflict and Defusing Tension

Paperback

Business GeneralGeneral Law

Publisher Price: $19.95

ISBN10: 1523001933
ISBN13: 9781523001934
Publisher: Berrett Koehler Publ Inc
Published: Jul 26 2022
Pages: 208
Weight: 0.50
Height: 0.60 Width: 5.70 Depth: 8.50
Language: English
Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.

How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible? Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict.

Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how to

  • Speak into the ears that hear you
  • Be the grown-up in the room
  • Listen to what is not said
  • Create small, winnable victories

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