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The Abusive Customer: Breaking the Silence Around Customers' Aggressive Behavior
Hardcover
Business GeneralInvesting & Finance
ISBN13: 9781032515069
Publisher: Routledge
Published: Aug 18 2023
Pages: 228
Weight: 1.07
Height: 0.56 Width: 6.00 Depth: 9.00
Language: English
This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.
1 different editions
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The Abusive Customer: Breaking the Silence Around Customers' Aggressive Behavior
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