Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
The 5 Realizations for a Customer-Focused Organization

The 5 Realizations for a Customer-Focused Organization

Finnamore, Brent

Paperback

Business General

ISBN10: 1729327451
ISBN13: 9781729327456
Publisher: Independently Published
Published: Oct 27 2018
Pages: 206
Weight: 0.86
Height: 0.54 Width: 6.00 Depth: 9.00
Language: English
Customer-Focus is becoming a priority for more and more organizations and their competitors today and for a good reason - a growing body of research is showing us that improving customer service is one of the highest return on capital investments a company can make. The 5 Realizations of a Customer-Focused Organization takes you through the five realizations and their corresponding criteria for a degree of customer-focus that delivers financial results.Realization 1 - If I get paid, I have customers, leads to A Culture of Service.Realization 2 - We must do everything from the outside-in, leads to Customer Centricity.Realization 3 - We must not try to satisfy everyone, it's hard enough to delight some, leads to Focused Excellence.Realization 4 - We cannot know our customers too well, leads to Customer Intimacy.Realization 5 - Everything starts and ends with leadership, leads to Management Support.Each of the five criteria are detailed and shown on a five-point scale for degree of realization, giving you a complete formula and a concrete action plan for implementation.If you're ready to turn your organization's focus from inward to outward, the proven, concise methodologies found in this book by Brent Finnamore, founder of The Finnamore Group Inc. will show you the way.

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