Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Tourists' Perceptions and Assessments

Tourists' Perceptions and Assessments

Woodside, Arch G.
Kozak, Metin

Hardcover

Series: Advances in Culture, Tourism and Hospitality Research, Book 8

Business General

ISBN10: 1783506180
ISBN13: 9781783506187
Publisher: Emerald Pub Ltd
Published: Jun 30 2014
Pages: 184
Weight: 0.90
Height: 0.80 Width: 6.20 Depth: 9.10
Language: English
The volume advances theory on hospitality meanings from both conscious and unconscious processing of stimuli (sights, actions, consequences). It explains how seemingly trivial experiences can have big repercussions in hospitality. Expanding on John Urry's grandmaster thesis, The Tourist Gaze, the volume proposes that assessments occur automatically with perceptions even when perceptions occur unconsciously. As well as a global review of the literature by Woodside and Metin, it includes highly-focused reports on the following topics: user-generated reviews in the hospitality industry; evaluation of the service performances; luxury tourists: celebrities' perspectives; nontrivial behavioral implications of trivial design choices in travel websites; the role of social psychology in the tourism experience model (TEM); destination brand performance measurement over time; perceptions of hotel disintermediation: the French generation Y case; constructing and shaping tourist experiences via travel blog engagement and more. The volume provides reading assignments for learning the nuances of perception and assessment processes by tourists.

Also from

Woodside, Arch G.

View All

Also in

Business General

View All