Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Total Quality Management as a Holistic Management Concept: The European Model for Business Excellence

Total Quality Management as a Holistic Management Concept: The European Model for Business Excellence

Zink, Klaus J.

Paperback

Business GeneralEconomicsManagement

ISBN10: 3642721001
ISBN13: 9783642721007
Publisher: Springer Nature
Published: Nov 23 2011
Pages: 355
Weight: 1.13
Height: 0.76 Width: 6.14 Depth: 9.21
Language: English
In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to the reader. The book combines in a unique way the theoretical background of the subject with practical experience in consulting. The reader will understand the necessity of holistic approaches and will learn how the European Business Excellence Model overcomes traditional ways of measuring business results.

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