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Tech-Enabled Hospitality: Strategies to Elevate Guest Experience and Operational Efficiency
Paperback
ISBN13: 9781398620285
Publisher: Kogan Page
Published: Aug 26 2025
Pages: 280
Weight: 0.87
Height: 0.59 Width: 6.14 Depth: 9.21
Language: English
While the hotel and short term rental sectors are growing, there is a technology divide between operators using technology strategically to run better operations and those that are not. Hospitality professionals need to understand their businesses' pain points to better invest in technology solutions and transform their businesses to be more profitable, and in some cases, more personal.
Tech-enabled Hospitality looks at how the intersection of technology and personalized service can redefine the future of hospitality, including for large chains and small and medium-sized enterprises (SMEs) in the lodging sector. With its focus on practical applications of technology for enhancing both operational efficiency and guest experiences, this book is a valuable resource for those looking to modernize their hospitality business without losing the essence of personal touch. Through real-world examples and in-depth expert interviews from brands such as Stripe, SiteMinder and Rocco Forte, this book explores hospitality functions such as hotel management, operations, revenue management, sustainability, IoT, access control, guest communications, payment processing, guest experience, virtual concierge and AI tools. This book will help hospitality professionals better understand the hows and whys of implementing technology to run everyday aspects of a hospitality business while still leaving room, if desired, to provide a uniquely human experience that underpins true 'hospitality'.
1 different editions
Also available
Tech-Enabled Hospitality: Strategies to Elevate Guest Experience and Operational Efficiency
Gillingham, Jessica
Hardcover
Also from
Gillingham, Jessica
Tech-Enabled Hospitality: Strategies to Elevate Guest Experience and Operational Efficiency
Gillingham, Jessica
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