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Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology
Hardcover
Series: Advanced Management, Book 24
ISBN13: 9781839092664
Publisher: Emerald Publishing Limited
Published: Nov 20 2020
Pages: 216
Weight: 1.45
Height: 0.80 Width: 6.70 Depth: 9.50
Language: English
Human talent is essential to excellent service delivery and guest experience provision. It is also essential in the design and monitoring of technology-enabled guest or customer experience. Technology may be the service facilitator or it may be an experience enhancer. In today's globalizing platform economy, hospitality services are established most dominantly via technology-enabled platforms or networks. At the human interaction level, technology can deliver, support or intensify the hospitality experience. This volume is essential for researchers and students interested in the hospitality sector and the role of technology in creating a sustainable hospitality sector.
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