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Spoil 'em Rotten!: Five-Star Customer Delight in Action
Hardcover
Publisher Price: $24.95
ISBN13: 9780595679959
Publisher: Authorhouse
Published: Mar 14 2007
Pages: 152
Weight: 0.73
Height: 0.50 Width: 5.50 Depth: 8.50
Language: English
Spoil 'em Rotten, and close that back door! Keep every customer you ever earn by treating them so well, they'll fight to stay with you. Turn your delighted customers into your most powerful sales force, as they brag about how well you treat them to their friends, colleagues, even strangers on the street.
When Candice is assigned to write a paper on one remarkable company, she chooses Walsh's Supermarkets-and its inspirational owner, Mr. Walsh, takes her under his wing to share sixty of his Best Practices and the compelling philosophy behind them. Written in an entertaining and easy-to-read style, Spoil 'em Rotten! is a must for anyone who ever interacts with the customer.
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