• Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Service Management in Computing and Telecommunications

Service Management in Computing and Telecommunications

Hardcover

Series: Artech House Telecommunications Library

Business GeneralTechnology & EngineeringNetworking

ISBN10: 0890066760
ISBN13: 9780890066768
Publisher: Artech House Inc
Published: Dec 1 1995
Pages: 140
Weight: 0.84
Height: 0.55 Width: 6.29 Depth: 9.34
Language: English
This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.

Also in

Technology & Engineering