Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Service Designer's Handbook - The Master: Volume III

Service Designer's Handbook - The Master: Volume III

Lantzman, Naomi
Slater, Steven J.

Paperback

Series: Service Designer's Handbook, Book 3

Business General

ISBN13: 9798616445506
Publisher: Independently Published
Published: Mar 15 2020
Pages: 138
Weight: 1.01
Height: 0.36 Width: 8.50 Depth: 11.02
Language: English
Until now, there have been no how-to books for practicing service designers as a reference for models and tools to use to solve client problems. The Master is the third in the Service Designer's Handbook series, chock full of techniques taking service design to a whole new level. The Master helps service designers prototype new services, diagnose service failure, fix failing services, measuring user experiences, and develop service recovery plans. The guidance set forth is the brainchild of Steven J. Slater who for 25 years has built national and global services earning clients more than $2 billion in traceable revenues. Published by the International Service Design Institute, The Master is a step-by-step guide that anyone in the business or non-profit world can use to build or improve services, with easy to follow instructions and case studies. The Master, which is ideal for problem solving and leadership knowledge, should sit on every executive's shelf.

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