Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Service Design Solutions: Design is not a result, it's a process!

Service Design Solutions: Design is not a result, it's a process!

Lindborg, Jacob

Paperback

Series: Progressive Design, Book 2

Business General

ISBN10: 1511912677
ISBN13: 9781511912679
Publisher: Createspace
Published: Apr 1 2015
Pages: 224
Weight: 0.67
Height: 0.47 Width: 5.98 Depth: 9.02
Language: English
How to manage product designs across multiple perceptions, channels, services and departments... In this book, the 2nd in the Progressive Design series, I'll define the sixteen stages of the progressive design methodology, diving into the productive and operational details, managing the customer experiences. From each stage, you'll understand the process and the work that will evolve your design, your skills, your learnings and move your project forward. Customer experience investments is the new battle ground for disruptive and sustaining product designs, increasing year by year. These investments will require more efficient customer experiences, from the services they inhabit. This will in tandem require a higher expertise in customer experience designers and service designers, to implement these efficient, lean and customer-centric processes and methods. A process is not a methodology that just work when theoretically proven. A process is made from people and is maintained by people. Enable people to solve problems, instead of preventing people from failing. Mistakes are not only unavoidable, but valuable to the entire organization.

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