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Service Design Capabilities

Service Design Capabilities

Paperback

Series: Springer Design and Innovation, Book 10

Business GeneralTechnology & Engineering

ISBN10: 3030562840
ISBN13: 9783030562847
Publisher: Springer Nature
Published: Sep 18 2020
Pages: 89
Weight: 0.36
Height: 0.22 Width: 6.14 Depth: 9.21
Language: English
Introduction.- An approach to service design.- Core service design capabilities.- Designing for the level of service as interaction.- Designing for the level of 'service as infrastructure.- Designing for the level of service as systemic institutions.- Navigating service design tools using the map of capabilities.- Beyond this book.

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Business General