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Gestión de Servicios Simplificada: Tercera Edición: Service Management Made Simple 3rd Edition
Paperback
Publisher: Independently Published
Published: Feb 24 2025
Pages: 260
Weight: 0.78
Height: 0.55 Width: 6.00 Depth: 9.00
Language: Spanish
coches, sino de construir un negocio próspero. La revisada Tercera Edición de Gestión
de Servicios Simplificada es tu guÃa práctica para lograr el éxito, repleta de estrategias
actualizadas y mejores prácticas comprobadas para ayudarte a navegar en todos los
crecimiento y la mejora:
- Incorpora nuevos empleados como un profesional: Implementa procesos de integración sin contratiempos que preparen a tu equipo para el éxito desde el primer dÃa.
- Domina el arte de la venta: Descubre frases y técnicas que generan confianza superan objeciones y cierran tratos con seguridad.
- Conduce reuniones de taller efectivas: Aprende cómo llevar a cabo reuniones productivas que inspiren a tu equipo, aborden desafÃos y generen resultados.
- Optimiza la programación de tus clientes: Implementa sistemas eficientes para minimizar los tiempos de espera, maximizar la productividad de los técnicos y mantener contentos a los clientes.
- Establece un control de calidad a prueba de balas: Implementa procesos sólidos que garanticen que cada reparación cumpla con los estándares más altos y fomente la lealtad del cliente.
El autor Greg Marchand, con sus 30 años de experiencia en la industria automotriz comprende que no hay dos talleres iguales. Él proporciona pasos simples y prácticos que puedes adaptar a tu negocio único, sin importar su tamaño o ubicación. Gestión de Servicios Simplificada, 3ra Edición te ayudará a: Attract and retain top talent
- Aumentar la satisfacción y lealtad del cliente
- Optimizar operaciones para máxima eficiencia
- Incrementar la rentabilidad y ver prosperar tu negocio
Esto no es solo un libro, es un mapa hacia el éxito. Deja de luchar y comienza a
construir el próspero taller de reparación de automóviles con el que siempre has
soñado.
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