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ClientologÃa para Gerentes Virtuosos: Un enfoque estratégico entre la Experiencia del cliente (CX) el servicio (CS) y el compromiso del equipo en crec
Paperback
ISBN13: 9789804410857
Publisher: Araca
Published: Apr 21 2026
Pages: 236
Weight: 0.71
Height: 0.50 Width: 6.00 Depth: 9.00
Language: Spanish
Exige comprender al cliente, alinear a tu equipo y convertir cada experiencia en resultados reales.
ClientologÃa para gerentes virtuosos es una guÃa práctica para lÃderes, empresarios y emprendedores que buscan ordenar su negocio, fortalecer su cultura de servicio y crecer con una dirección clara.
A través del modelo de ClientologÃa, descubrirás cómo integrar cultura y estrategia para transformar la experiencia del cliente en una ventaja competitiva sostenible.
En este libro aprenderás a:
- Comprender lo que realmente impulsa el comportamiento del cliente
- Traducir la experiencia en decisiones estratégicas
- Fortalecer la cultura de servicio en tu equipo
- Gestionar emociones que impactan los resultados
- Aplicar herramientas de Customer Experience de forma práctica
- Construir una organización centrada en el cliente
Este libro está diseñado para quienes sienten que su negocio puede dar más, pero necesitan un método para lograrlo.
Más allá de entender al cliente. Se trata de gestionar y transformar esa comprensión en dirección, cultura y rentabilidad.
Si estás listo para dejar de improvisar y comenzar a liderar con claridad, este libro es para ti.
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