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Calidad, Conducta Humana y Resultados: El lado humano de la mejora de calidad
Paperback
ISBN13: 9781519369789
Publisher: St Paul Pr
Published: Dec 10 2015
Pages: 140
Weight: 0.43
Height: 0.30 Width: 5.98 Depth: 9.02
Language: Spanish
Abra cualquier libro sobre Gestión de la Calidad Total, mejora continua, Lean, Six Sigma, Manufactura de Clase Mundial, o el Sistema de Producción de Toyota. Busque un capÃtulo sobre cómo manejar el comportamiento humano, un capÃtulo que describa exactamente lo que los supervisores y gerentes deben decir y hacer para ayudar sus empleados alcanzar resultados de alta calidad. No encontrará ninguno! Un enfoque sistemático que trata comportamiento humano no suele ser parte de la planificación de calidad. Este libro es una lectura obligatoria para cualquier persona que haya puesto en marcha una iniciativa de mejora de calidad y no haya logrado o mantenido los resultados deseados.
El comportamiento de los empleados es el elemento fundamental en la implementación exitosa de un proceso que produce un producto o servicio de alta calidad. La forma en que se comportan los trabajadores de primera lÃnea (ya sea haciendo las cosas bien, haciéndolas mal o no haciendo lo que deberÃan) determina si un plan de calidad logra resultados de calidad. Este libro ofrece un proceso simple y sistemático para analizar el comportamiento de empleados e identificar los comportamientos especÃficos que cada empleado necesite desarrollar para producir un producto de calidad o para acelerar una iniciativa de mejora de calidad.
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