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Smart Digital Service Ecosystems: A Research Roadmap from Service Computing and Engineering Perspectives

Smart Digital Service Ecosystems: A Research Roadmap from Service Computing and Engineering Perspectives

Paperback

Series: Springerbriefs in Service Science

Business GeneralProbability & Statistics

ISBN10: 3031279255
ISBN13: 9783031279256
Publisher: Springer Nature
Published: May 17 2023
Pages: 129
Weight: 0.47
Height: 0.31 Width: 6.14 Depth: 9.21
Language: English

This book provides a holistic overview of the major advances that have been made in the context of Service Science with a focus on IT-enabled services. To address challenges in collaborative, social-centric, ad-hoc, dynamic and open environments, the book studies IT-enabled service systems from two distinct but complementary research perspectives: service engineering and service computing. From a service engineering view, the book shows how to apply a systemic approach to tackle social problems from holistic and multi-disciplinary perspectives by focusing on service systems and developing a service design framework, including socio-technical aspects, the service reference model, data-driven collaboration processes, the incremental design method, requirement propagation, and system adaptability with feedback loops. From a service computing view, the book introduces a service-oriented aided infrastructure to support IT-enabled service systems in ICT-facilitated environments and provide access to tangible and intangible resources in a trustworthy environment.

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Business General