Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
SLA Templates

SLA Templates

Hemmen, Louis
Best, Bart de

Paperback

Series: Dbmetrics - Devops, Book 4

Business General

ISBN10: 9492618036
ISBN13: 9789492618030
Publisher: Lightning Source Inc
Published: Feb 13 2018
Pages: 116
Weight: 0.86
Height: 0.30 Width: 8.50 Depth: 11.00
Language: English
Most important in providing a service is customer satisfaction with the delivered performance. Resulting from this satisfaction, the supplier will benefit from repurchases, market promotions and recurring revenue.But as a result of this customer satisfaction, perhaps the most important benefit for de supplier is the drive for his employees to enhance their knowledge and skills, in order to satisfy even more customers.This book describes the Service Level Agreement templates needed, in order to meet customer service level requirements.This book gives booth a template and an explanation for this template for all common service level management documents.The following templates are included in this book: -Service Level Agreement (SLA)-Underpinning Contract (UC)-Operational Level Agreement (OLA)-Document Agreement and Procedures (DAP)-Document Financial Agreements (DFA)-Service Cataloque-External Spec Sheets (ESS)-Internal Spec Sheers (ISS)-Service Quality Plan (SQP)-Service Improvement Program (SQP)

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