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Service Quality: Research Perspectives

Service Quality: Research Perspectives

Paperback

Series: Foundations for Organizational Science

Business GeneralGeneral Psychology

ISBN10: 0761921478
ISBN13: 9780761921479
Publisher: Sage Publications, Inc
Published: Nov 13 2003
Pages: 200
Weight: 0.60
Height: 0.43 Width: 6.68 Depth: 8.44
Language: English
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates

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Business General