Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Service Quality in Leisure, Events, Tourism and Sport

Service Quality in Leisure, Events, Tourism and Sport

Buswell, John
Williams, Christine
Donne, Keith

Hardcover

Series: Cabi Tourism Texts

Business GeneralTravel General

Currently unavailable to order

ISBN10: 1780645449
ISBN13: 9781780645445
Publisher: Cab Intl
Published: Jan 31 2017
Pages: 322
Weight: 2.35
Height: 1.00 Width: 7.50 Depth: 9.80
Language: English
Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it:

* Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction.

* Includes numerous case studies to help students apply classroom-based theory to practice.

* Is packed with student-friendly pedagogy and full color illustrations throughout to enhance the learning experience.

Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.

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