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Service Quality Improvement in Healthcare

Service Quality Improvement in Healthcare

Paperback

Technology & Engineering

ISBN10: 3847316370
ISBN13: 9783847316374
Publisher: Lap Lambert Academic Pub
Published: Dec 23 2011
Pages: 140
Weight: 0.47
Height: 0.33 Width: 6.00 Depth: 9.00
Language: English
Quality is a determinant factor for the long term success of firms. It is also important in service industries as it is highly related with customer satisfaction at each step in the process. Quality in healthcare thus needs much attention as it is a work of life perpetuation. In Ethiopian healthcare sector, there is a responsiveness problem. Due to this, it is common to hear customer complaints in hospitals and the complaints regarding the delay and service quality are aggravating. This book examines service quality of Tikur Anbessa Hospital under the light of quality concepts and proposes solutions which are helpful in minimizing the core problems.

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