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Service Quality for Facilities Management in Hospitals
Hardcover
Business GeneralMedical Reference
ISBN13: 9789811009556
Publisher: Springer Nature
Published: May 23 2016
Pages: 146
Weight: 0.89
Height: 0.44 Width: 6.14 Depth: 9.21
Language: English
Introduction.- Facilities Management and Singapore's Healthcare System.- SERVQUAL, the Kano model and QFD.- Conceptual Framework.- Research Methodology.- Data Analysis.- Discussions.- Conclusions.
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