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Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA)
Hardcover
Business GeneralManagementTechnology & Engineering
ISBN13: 9780387332116
Publisher: Springer
Published: Jun 29 2006
Pages: 328
Weight: 1.63
Height: 0.95 Width: 6.32 Depth: 9.58
Language: English
Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). Throughout the book step-by-step guidance is provided to enable any reader to apply DEA with Excel to their organization. The book provides a roadmap for managers to understanding DEA. It demonstrates how these methods can be used to improve productivity and how to evaluate its value to an organization. Finally, the book applies and analyzes the results to identify specific ways to improve organizational performance and profitability.
1 different editions
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Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (Dea)
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