Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
The Secret Diary of a Mystery Shopper: True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional

The Secret Diary of a Mystery Shopper: True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional

Boscq-Scott, Claire

Paperback

Business General

ISBN10: 1716632838
ISBN13: 9781716632839
Publisher: Lulu Pr
Published: Aug 24 2020
Pages: 90
Weight: 0.29
Height: 0.19 Width: 6.00 Depth: 9.00
Language: English
I have the best job in the world... Wouldn't you love to get paid to shop Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees' engagement and customer loyalty, win industry awards and grow their profitability. In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees' performances, deliver exceptional customer experiences and thrive in your business.

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