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Scorecards for Results: A Guide for Developing a Library Balanced Scorecard
Paperback
ISBN13: 9781591586982
Publisher: Libraries Unlimited
Published: Jun 1 2008
Pages: 132
Weight: 0.63
Height: 0.34 Width: 7.03 Depth: 9.80
Language: English
Baseball fans have long appreciated the value of keeping a scorecard, both as a record of the game and a predictor of future outcomes. What if we told you the same principle works for libraries?
The Balanced Scorecard is a performance measurement tool first popularized by Robert Kaplan and David Norton (who also penned the foreword to this book) in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values--from each of four perspectives (financial, customer, internal process, and organizational readiness)--tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot of the present and a sense of where they are headed.
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