Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
The Customer-Focused Library: Re-Inventing the Public Library From the Outside-In

The Customer-Focused Library: Re-Inventing the Public Library From the Outside-In

Matthews, Joseph

Paperback

General Reference

ISBN10: 1591588758
ISBN13: 9781591588757
Publisher: Libraries Unlimited
Published: Sep 23 2009
Pages: 116
Weight: 0.40
Height: 0.60 Width: 6.90 Depth: 9.80
Language: English

A top library consultant offers specific recommendations for helping libraries adapt to their changing role in the community.

What is the future of the public library? How can libraries embrace the forces of change and provide the resources--and the resource-gathering environment--today's patrons want? The Customer-Focused Library: Re-Inventing the Library From the Outside-In answers these questions by proposing a transformative alternative, a reimagined library in which the collections, the services--even the building itself--are designed and built from the customer's perspective.

Written by one of the country's foremost library consultants, The Customer-Focused Library shows how perceived threats to the traditional library model are in fact exciting opportunities for change. The book lays out the steps by which professionals and patrons together can help invent a new generation of libraries, with discussions of hiring guidelines, merchandizing, the library website, even the building plan itself. It is a proactive, consumer-based approach aimed at helping librarians focus on underexamined ideas, underexploited trends, underused assets, and the as-yet unvoiced needs of library consumers.

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