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Scaling Customer Success: Building the Customer Success Center of Excellence
Paperback
Business GeneralInvesting & FinanceManagement
Publisher Price: $39.99
ISBN13: 9781484291917
Publisher: Apress
Published: Mar 29 2023
Pages: 266
Weight: 0.90
Height: 0.60 Width: 6.14 Depth: 9.21
Language: English
Scaling Customer Success will show you what kind of operational processes and workflows need to be put in place based on the stage of your company, products, customer engagement model and desired outcomes, what metrics are important to measure and how to capture those metrics. You'll also study what kinds of workflows to establish, how to effectively map and analyze results and most importantly, how to do Customer Success at scale effectively.
What You'll Learn
- Understand what a Customer Success Center of Excellence is- Establish a blueprint for how to scale and automate a Customer Success practice- Review information on key Customer Success metrics and workflows
Who This Book Is For
Company leaders and customer success managers
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