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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Response Taiji: The Standard+Case Approach

Response Taiji: The Standard+Case Approach

Paperback

Series: Standard and Case, Book 2

Business General

ISBN13: 9798853431478
Publisher: Independently Published
Published: Aug 3 2023
Pages: 158
Weight: 0.84
Height: 0.34 Width: 8.50 Depth: 11.00
Language: English
Here is a sense-making model of work management that makes the distinction between standardised transactional work and complex case-solving work, and unpacks how we should manage each differently.

Standard+Case is a realistic approach to categorising and resolving any sort of response activity, such as service desk, tech support, public safety, social welfare, or health. If you have anything to do with responding to situations when providing a service, read this. It will change your view of how responses are handled.

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England, Rob

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Business General