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Restaurant Front of House: More Sales with Better Customer Service
Paperback
Series: Caibok
Publisher: Independently Published
Published: May 24 2026
Pages: 250
Weight: 0.75
Height: 0.53 Width: 6.00 Depth: 9.00
Language: English
Restaurant Front of House is written for operators who recognize that the dining room is a business system. Developed as part of the CAIBOK (Culinary Arts International Body of Knowledge) certificate program, this book applies the same structured, measurable standards used in professional culinary certification to front-of-house operations.
- Establish service standards that hold across every shift, every team member, and every table
- Structure hiring, onboarding, and performance management to reduce turnover and build consistency
- Control labor cost by daypart without reducing coverage or compromising service quality
- Recover from guest complaints in a way that converts dissatisfied guests into returning ones
- Design seating and workflow systems that increase table turns without rushing the guest experience
- Build beverage and bar programs that contribute measurably to total revenue
- Use POS data, reservation systems, and guest records as active management tools - not just administrative ones
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