Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Relationship Between Organizational Climate and Perceived Quality

Relationship Between Organizational Climate and Perceived Quality

Gómez Méndez, Juan Carlos

Paperback

Business General

ISBN10: 6205754584
ISBN13: 9786205754580
Publisher: Our Knowledge Pub
Published: Mar 24 2023
Pages: 88
Weight: 0.31
Height: 0.21 Width: 6.00 Depth: 9.00
Language: English
Within the Office of the Attorney General of the Nation at its headquarters in the city of Monteria, there have been complaints and comments about the quality of service provided by officials who work there. In the opinion of the employees, the atmosphere within the entity is tense and stressful for them. For this reason, this research aims to determine the relationship between the organizational climate and the quality of the service provided by the employees of the organization. In order to develop it, a quantitative, non-experimental, cross-sectional correlational study was carried out. The study population consisted of 52 employees of the entity to whom the organizational climate questionnaire of Litwin and Stringer was applied and 52 users of the services provided by the office to whom the SERVPERF questionnaire was applied. Statistical analysis was performed using SPSS 27 software, using Spearman's correlation formula, since the variables showed non-normal behavior. As a result of the analysis it was found that there was a correlation of -0.002 between the study variables.

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